Do you believe the nerve of Delta?
They issued a press release the other day (printed in the NY Times) saying that they are cutting out food service and pillows in an attempt to “improve customer service.”
Do they think we are idiots?
No one improves customers service by cutting amenities!
They cut the amenities to save money, pure and simple.
So why are they afraid to say it?
Are they worried they might be close to bankruptcy and people might find out?
Oh, yeah, that’s the headline in today’s newspaper.
They didn’t keep that a secret long!
I’m sure you think I’m going to rant on their PR people.
You’d be wrong.
No PR person is THAT stupid. This must have been dictated by lawyers or the CEO/COO’s office. Only they could be that dumb and arrogant.
Save time
Fearless PR Leader:
I took several internal flights in Russia last week, primarily in Siberia. Can’t tell you what airline as they didn’t have English language spellings anywhere.
Delta and United could learn a lot from them, as well as probably every US airline!
US Airlines attempt to “not suck too bad,” a goal they often fail to attain. Russsians airlines attempt to be good, and it shows!