PR Leads Customer Service FAQ

1. How can I cancel the service?

Answer: Send an email to dan@prleads.com You will receive a confirmation by email. Please give us at least five days notice from your renewal date to avoid the next billing. If you notify us AFTER the charge goes through, you will be responsible for paying that charge and the service will cancel at the end of that period.

2. How can I turn the service off while I am on vacation?

Answer: You can turn off the email delivery of your leads via the ProfNet web site.

1. Go to the Subscriber Login Page.
2. Enter your username and password
3. Go to “my profile”
4. Go to “set database delivery preferences”
5. Click off the box labeled Receive queries by e-mail
6. Click the blue “update” button. The screen will refresh and say “your profile has been updated” in blue type near the top of your screen.
7. You can turn the service back on the clicking the box and seeing the check mark reappear. Save the form and you’ll see a confirmation note appear on your computer screen in blue type.

3. How can I change my credit card information?

Answer: Call us at 952-380-9844. If you receive our answering machine, leave the number on the machine. It is totally secure. If you are worried, please call the number and give us two times to call you back and we’ll call you for the number.

4. How can I answer a “cloaked query” ?

Answer:

1. Go to the Subscriber Login Page.
2. Enter your username and password
3. You will see your “inbox” which contains all your leads, including the cloaked query.
4. Click on the headline.
5. Write your answer in the online form box. You can write 800 words maximum.
6. When you are done, click the blue button labeled “Respond to originator.”
7. The screen will refresh and you’ll see your reply in the sent messages area at the bottom of the page.

5. How can I get my password?

Answer:

1. Go to the Subscriber Login Page.
2. Click on “forgot password”
3. On the next screen, type your username
4. Press “get password.” A new password will be emailed to you.
5. Sign on with the new password.
6. Change the password.

If you still need assistance, please let us know.